Alternative Resolution of Consumer Disputes (RAL)
In case of dispute the consumer may present his case to the following Alternative Resolution of Consumer Disputes Entity: Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116 - 2º - 1100-207 Lisboa
218 807 030 (Call to the national landline network)
218 807 038 (Call to the national landline network)
Law nr 144/2015, from the 8th of Septembre
Who is responsible for collecting and processing data?
The Sociedade Hoteleira Seoane, SA
, from now on SHS, SA
or Olissippo Hotels
is the entity responsible for the collection and processing of personal data and may, within the scope of its activity, use entities subcontracted by itself, for the purposes indicated herein.
What is personal data?
Personal data is any information, of any nature and regardless of their support, including sound and image, relating to an identified or identifiable natural person. Any person who can be identified directly or indirectly, namely by reference or by identification number or one or more specific elements of his/her physical, physiological, psychic, economic, cultural or social identity, shall be considered identifiable.
What personal data are collected and processed?
collects and processes the following personal data, among others:
- Reservations: name, email address, telephone number, address, payment method and booking details;
- Recruitment: name, e-mail address and resume;
- Newsletter: e-mail address.
When browsing the website, Olissippo Hotels
may collect information about the computer, including the IP address, operating system, and browser used for administrative purposes and aggregation of information for our advertisers.
assumes that the data has been supplied by the holder of the data or that it has given authorization to do so and presumes that it is true and up to date.
How are your data collected?
Personal data can be collected by following means:
- Phone calls;
- In person.
The data collected are processed and stored in a computerized way and in strict compliance with the legislation on the protection of personal data being stored in a specific database, created for this purpose, by Olissippo Hotels
or the entities contracted by it.
Some personal data collected from website are mandatory and, in case of lack or insufficiency of these data, Olissippo Hotels
may not be able to provide you with the services or information requested. In each specific case, Olissippo Hotels
will inform you of the mandatory nature of the provision of personal data in question.
Which is the purpose of collected data?
Your data is intended to integrate a personal data file that Olissippo Hotels
may use for the following purposes:
- Management of reservations and stays,
- Billing and confirmation of payment method,
- Provision of information necessary for your stay at the Hotel,
- Realization of satisfaction questionnaires related to Your stay,
- Management of complaints and customer support,
- Contacts agenda,
- Marketing and promotional actions,
- Compliance with other legal or regulatory obligations,
- Conducting market studies, evaluation surveys and statistical analyzes,
In order to achieve the purposes identified above, Olissippo Hotels
may proceed with the interconnection of the data collected, with the purpose of updating and completing such data.
Which is the basis of your data’s processing?
The treatments associated with the purpose of line a) are based on the contractual relationship established between you and the company.
The treatments associated with the purposes of lines c) and d) are based on your consent, or the legitimate interest if you are already our client. In the last case you will always be able to oppose, in each marketing communication sent to you.
The treatments associated with the line e) are based on the fulfillment of legal obligations.
The treatments associated with lines b), d) (in cases when you are our client) and f) and j) are based on the legitimate interests of Olissippo Hotels
The treatments associated with the purposes g) and k) are based on the establishment of pre-contractual relations.
With whom may your data be shared?
The data collected and held by Olissippo Hotels
may be transmitted, with respect for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:
- Entities of the group in which Olissippo Hotels are inserted;
- Judicial or administrative authorities, in cases where such assignment is mandatory;
- Recruitment and selection companies;
- Subcontractors who will process the data on behalf of Olissippo Hotels and according to the purposes determined by them.
"Cookies" are small pieces of information that can help identify your browser and which can store information, for example, User’s settings and preferences.
may store cookies on your device to personalize and facilitate navigation to the maximum, not providing those same cookies references or personal data of the User.
For more information you should read our Cookies Policy.
What are your rights?
Under the terms of the Personal Data Protection Act, we guarantee you the right to access, update, rectify, delete, portability and erase your personal data. You may also submit complaints to the National Authority (CNPD).
We also give you the right to object to the use of the data provided for marketing purposes, to send informative communications or to include them in lists or information services. If you did not do it when collecting the data, you can send a request later.
The exercise of these rights shall be carried out through the following e-mail address email@example.com
or Avenida da República, 15 – 2º, 1050 – 185 Lisboa, Portugal.
For how long are your data stored?
The time during which the data are stored varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after this time the data will be deleted.
Is your data safe?
are committed to ensure the protection of the security of your data. For this, we adopted various technical and organizational security measures in order to protect the personal data that it makes available to us against its unauthorized use, loss, misuse, alteration, treatment or access, as well as against any other form of illicit treatment.
require its subcontractors and their partners to adopt safety measures equivalent to those they carry out.
Notwithstanding the security measures practiced by Olissippo Hotels
, the User must take additional security measures, such as ensuring that he uses properly configured security-related equipment and Browser with active firewall, anti-virus and antispyware, and make sure of the authenticity of the websites you visit on the internet and avoid websites whose reputation you do not trust.
acknowledge that they will be able to communicate data of the Users within the merger, acquisition and / or merger processes in which it is found, not considering this communication as a transfer of data to third parties, nor if there is any subcontracted treatment.
may also transmit data to third parties in the context of investigations, inquiries and judicial and / or administrative proceedings or of a similar nature, provided that it is duly ordered by judicial order accordingly.
In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, Olissippo Hotels
will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data are not transferred to jurisdictions which do not provide security and protection guarantees.
The use of Olissippo Hotels
' social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Area. Olissippo Hotels
are not responsible for the data that the user makes available on social networks.